Welcome to Tacko! We are thrilled to have you as our valued customer, and we want to ensure your shopping experience is as smooth as possible. Please take a moment to review our Shipping Policy to understand how we handle the delivery of your orders.
1. Order Processing Time:
- All orders are typically processed within 1-3 business days (excluding holidays and weekends) after payment is received. Please note that personalized or made-to-order items may require additional processing time.
2. Shipping Methods:
- We offer a variety of shipping options for your convenience, including standard and express shipping. The available shipping methods may vary depending on your location.
3. Shipping Costs:
- Shipping costs are calculated based on the weight, size, and destination of your order. You can view the shipping cost during the checkout process before finalizing your purchase.
4. Estimated Delivery Times:
- Estimated delivery times are provided during the checkout process based on your chosen shipping method and location. Please keep in mind that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions and customs delays.
5. International Shipping:
- We are proud to serve customers worldwide. International shipping is available, but please be aware that additional customs fees, taxes, or duties may apply depending on your country's regulations. These fees are the responsibility of the recipient.
6. Tracking Your Order:
- You will receive a tracking number via email once your order has been shipped. You can use this number to monitor the progress of your package.
7. Shipping Address:
- Please ensure your shipping address is accurate and complete during checkout. We are not responsible for items shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your address, please contact us as soon as possible.
8. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages after they have been marked as delivered by the courier. Please ensure a safe and secure delivery location.
9. Order Tracking and Support:
- For any inquiries about your order, tracking information, or shipping-related concerns, please reach out to our customer support team at info@tacko-shop.ca. We are here to assist you.
10. Returns and Refunds:
- If you encounter any issues with your order upon delivery or have concerns about damaged or incorrect items, please review our Return Policy Here for detailed information on how to initiate returns and refunds.
Thank you for choosing Tacko. We appreciate your business and strive to make your shopping experience exceptional. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team. Your satisfaction is our top priority.